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Shipping Area:
Airuimyth offers shipping service to most countries except those with customs clearance issue. We kindly remind you get to know well about the shipping and import policy in your country and region about electronic cigarettes before placing an order.

Standard Shipping Methods:
Handle time: Tracking number will be uploaded in advance once your order has been confirmed. And it will be shipped out within 2-3 business days.
Delivery time: 8- 28 business days based on your address. There could be peak season delay.

Integrated tracking site: https://www.17track.net/en

Kindly Notes:

(1) All orders are shipped from China at present. But because of the different shipping channels, some of the information on 17track.net will display shipments from China, some from transit countries (for example, Netherlands, Singapore, Malaysia, etc), and some from destination countries.

(2) Logistic information on 17track.net may be typically updated by original carriers when the package arrives at next station with an occasional delay of up to 48 hours.

(3) Because there are many restrictions for transporting devices, it will take more time to deliver to you. If you only buy accessories, as coils, tanks and cartridges, the shipping time will be much shorter.

(4) Generally, the standard version is delivered. If you have special requirements, please leave us a message. Some products are being pre sold. Please pay attention to the delivery date when they will be shipped in the description.

Warm Notes:

Maximum limit of each parcel is 2.0kg. If your shopping cart is over 2.0kg, your order will be divided into several parcels with different tracking numbers.
E-liquid & lithium battery are not allowed. As a result, we don't sell E-liquid or batteries. You need to buy them yourself.
Declaration as "Metal Tube", "Metal Accessory", etc with less than 20 USD. There is 0.01% chance that you’ll be charged for customs fees.
If you finally don't receive the package due to logistics reasons, we will be responsible for all losses, and you can get a full refund.
Products displayed on Airuimyth website are only for international market.
Please contact our support team at jack@laozhiniu.com for re-sending another package or refund if your package is not delivered within 45 business days since shipment.

Atomizer & Pod & Coil1.Clean the Pod and Mod connection part regularly. Please take out the Pod, and shake the Mod downwards which may reduce the condensation of fluid leaking into the Mod.2.What are the right steps to use pod ?

When a new coil is installed, fill e-liquid(suggest 70% full) to completely soak the coil and let it sit for 5 minutes before vaping.
Make sure to use the coil within wattage range, so please kindly adjust your device to lower wattage before vaping in case of burning the coil.
Change a new coil if it has been used for a long time since you had better change a coil after 5-6 times refilling, which will reduce the leakage and give you a better vaping experience.

3.How to use the rubber plug?

Please open the rubber plug gently first. After filling pod with e-liquid, make sure the rubber plug is installed correctly. If not, it will lead to e-liquid leakage.

4.What is the best way to store Pod when not using it ? 

It is best to fully charge the mod and take out the pod and put it upside down to avoid e-liquid leakage and keep children out of reach.

5.Pod and Coil compatibility

Please kindly notice that PnP pod can only use PnP coil and TPP pod can only use TPP coil.

Coil Burnt IssueIt may be caused by the following：

Improper vaping setting of power
Didn't prime coil before vaping 
Lack of e-liquid in the core
Improper percentage of PG:VG of the e-juice
Too frequent Vaping
Defective coils

Suggestions&solutions：

Please try to inhale for several puffs without powering-on while using a new coil or let the pod sit for about 5 minutes after filling.
Recommend using higher PG juice such as 70:30 or 60:40 and less sweetener e-juice when the coil is less than 0.6ohm.
Please prime the coil with a low wattage for the first several puffs.

Leaking issue--Leaking into the mod while vapingPossible Causes of Leaking:

Refill the e-liquid in an improper way. 
Orings, refilling pad glass, and cotton is not in good condition.  
Vaping setting is improper.
Coil issue.
Sitting for a long time after refilling.
Improper percentage of PG:VG of the e-juice

Suggestions & solutions for leaking issue：

1. Before Vaping
Make sure o-rings, seal and glass are all good and everything is tight.
When you use RBA coil, make sure the cotton is well stuffed.
You can also take it all apart and screw the coil into the base nicely and then screw the top part on to make sure it's all tight and the seals are perfect.

2. When Filling:
Make sure the coil bottom capes are clamped all the way down and make sure air holes are closed when refilling. 

Make sure the atomizer has been cooled down when you refill the tank because the liquid flows faster when the atomizer is hot. 
Please finish refilling as soon as possible.  

3. While Vaping:
Please try to vape at an appropriately high wattage which is recommended on the coil during vaping. It may encounter the leaking issue if the liquid on the coil hasn't been atomized on time with lower wattage.
Besides, please close all the air holes and take the pod down from the device when you do not use it.

Leaking issues-Leaking into the mouth while vaping

Possible Causes of Vape leaking into the Mouth:
Vaping setting is improper
Coil issues
Sitting for a long time after refilling
Too much condensate on the POD

Suggestions & solutions:

Please try to vape at an appropriately high wattage which is recommended on the coil during vaping. It may encounter the leaking issue if the liquid on the coil hasn't been atomized on time with low wattage.
Please do not make the pod sit for a long time since the cotton will absorb liquid or condensate on the POD and will split from the mouthpiece while you inhale it. In this case, please take out the pod, and shake it downwards to reduce the condensation or change a new coil directly.

Atomizer Checking Issue

Tank:
1. Please use a alcohol cotton swap to wipe the cartridge electrode and the tank pin.
2. Do not screw the MOD 510 connector tightly, and wipe the electrode position of the MOD 510 connector.
3. Please try at least 2 tanks to check if the problem is caused by MOD or Tank.

Pod:
1. Clean the MOD/Pod golden pin and check if the pin in the MOD is flexible or not.
2. Please use a alcohol cotton swap to clean E-juice or condensate inside the auto sensor/mod.
3. Please rotate the Pod 180 degrees or change other coils to check if the problem is caused by MOD or Tank.

Low Power Issue
1.It is recommend to use high - rate battery, with discharge current > 30A or higher drain battery.
2.Please use the coil with higher resistance to see if have same issue.

Auto-mode Not working
1.Please inhale harder and use it under airflow closing, normally it will works better in auto mode.
2. Please take out the pod, and shake the mod downwards to reduce the condensation blocking the auto sensor.
3. Please use an alcohol cotton swap to clean the auto sensor.

Not Turning On(built-in battery)
1.Charge the device for at least 2 hours and press the on/off button to see if the device can turn on.
2.Connect the device with the charger, and please make sure the charger can normally charge other devices, and see if the device can turn on.

Not Turning On(external battery)
1.Clean the electrode of the battery and the battery cover, as well as the pogo pin.
2.Try at least 2 batteries/ 2 set of batteries in the device, and make sure the batteries can work well.
3.Put the batteries in the device, then connect the device with the charger to see if the device can turn on.

Not Charging(built-in battery)
1.Clean the charging port and the cable.
2.Charge the device for at least 2 hours and press the on/off button to see if the device can turn on.
3.Change a brand charger and cable to try and see if the device can be charged.
4.If above problem still exists, please try to contact us by email: jack@laozhiniu.com

Not Charging(external battery)
1.Clean the electrode of the battery, the battery cover and the charging port, as well as the pogo pin.
2.Charge the device for at least 2 hours and press the on/off button to see if the device can turn on.
3.Change a brand charger and cable to try and see if the device can be charged.
4.Use an external charger to charge the batteries and see if the batteries can be charged.
5.If above problem still exists, please try to contact us by email: jack@laozhiniu.com

Warranty Period
MOD
Within 90 days from the date of purchase shown on your invoice, or from the date of production if no invoice for reference.
TANK
Atomizer/atomizer coil/Drip are consumable products what are not within the scope of warranty once it is depleted. If there is quality issue when receiving the goods, please return without filling oil.
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Disclaimer
Artificial damage and problems caused by misuse are not covered by warranty.
Any hardware cracking, modification is at your own risk, it will void warranty.
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After-sales Support
Please visit FAQ page for self-service to solve your problem quickly .
If your problem is not listed in FAQ or it is not resolved after you operated as FAQ guidance, please send emails to jack@laozhiniu.com to seek help from Airuimyth after-sales service team with the following information:

Copy of purchase proof or receipt, which must include the purchase date.
Photos of the Serial Number and the Security Code.
Videos or photos to clearly show the problem of your device.
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Shipping Fee:
If your item is within warranty, the shipping cost of the replacement will be covered by us.
If your item is not within warranty, you will cover all the costs of the shipping and repairing fee.